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Pois Selection

Souvenir gifts from Portugal

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    • Shipping & Delivery

      • Pois Selection offers you an efficient and hassle-free delivery service. We take care of everything, making sure your items are carefully packaged and arrive quickly.We ship to the all these European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Mainland), Sweden and United Kingdom.
      • We ship via our 2 logistics partners: national Post Office of Portugal (CTT) and Chronopost. All our deliveries are hand delivery and made through registered shipping (where a signature is required for all deliveries). The service provides a tracking reference that allows the customer to go on their website and locate each order, from shipment to delivery.

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      • Shipping Costs and Delivery Information

         

      • For Portugal*, we will charge you a fix shipping cost of 6€ up to 5kg. For France* and Germany, we will charge you a fix shipping cost of 15€ up to 3kg.Above and for the rest of Europe, the shipping cost will depend on the weight, volume and destination. As an indication of shipping costs and delivery times, please check the table below:Destination: Portugal (Mainland)*
        Delivery cost per order: 6€ up to 5kg
        Estimated Delivery time: 1-2 working daysDestination: France (Mainland)* and Germany
        Delivery cost per order: 15€ up to 3kg
        Estimated Delivery time: 3-4 working daysRest of Europe Delivery cost per order: weight based
        Estimated Delivery time: 3 to 8 working days

        *does not include the Azores, Madeira archipelagos and Corsica.

        Please check the shipping costs after placing your order and prior to payment. Please note that Pois Selection does not make deliveries to PO box addresses.

        Any products purchased from this Poisselection.com are delivered at the address indicated by the customer when making the purchase. If the order is delivered back to our store because it failed to be delivered, we will not pay for the shipping costs to deliver the order again. All the charges must be paid by the customer. To ensure a successful delivery, please make sure the address is correct and you are able to accept the delivery between 9AM and 5PM Monday to Friday.
        We suggest you choose a delivery address where you are always present, such as your workplace and a mobile phone number where you can be reached easily.

        If the carrier leaves a notice for the order to be collected from a delivery point, it is the customer’s responsibility to pick it up. And if the order is returned to the sender after not being collected during the period of time allocated, it is the customer’s responsibility to pay for the charges of a second delivery.In the event that you do not receive the order in the indicated deadline, please contact us so our Customer Service may attend to that matter quickly.

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